Currency

FAQs

Order

How Quickly Will My Order Be Processed?

A:All Standard Orders Placed Before 12 PM Are Processed Within 1 Business Day Of Payment Verification. Orders Placed After 12 PM Or Weekends Are Processed The Following Business Day. Please Note That On Occasion, Such As During Holiday Rush And Large Sales Events, There May Be A Slight Delay In Processing Time. Your Business Is Important To Us, And We Make Every Effort To Process Your Order As Quickly As We Can.

What Is The Quickest Way To Check On My Order?

A:You Will Receive An Email, Along With A Tracking Number, Notifying You That Orders Have Been Shipped. To Check On Your Order Status, Sign In To Your Account And Click On ‘Orders’ Under ‘Account’. Then You Can Track Your Order Status With The Tracking Number Provided. If There Is Any Question, Please Contact Us For Further Assistance.

How To Cancel My Order Or Change The Shipping Address?

A:To Cancel Or Modify The Order, Please Contact Us Immediately. An Order Cancellation Or Modification Could Only Be Accepted Before The Goods Are Shipped Out.

Under What Circumstances Can I Return A Product?

A:You May Return Item To Us Within 14 Days As Long As It Has Not Been Used And Is In A Resalable And Sealed Condition. All Returned Item Need To Be In Original Condition (Must Have All Original Parts And Packing, Never Install Or Use).

How Do I Return A Product?

A:We Provide A 14-Days Money Back Guarantee Which If You Are Not Satisfied With The Product.
A) Customers Must Contact Us With 14 Days After The Date Of Package Arrived.
B) All Returns Must Be Approved By Us Before Sending The Product Back.
C) Buyer Is Responsible For Return Shipping Fee.
D) Item Must Be In An Original, Resalable, And Sealed Condition ( Which Is Determined Solely By Us)
E) Fees May Apply Is An Item Is Determined As Not In Original Condition.
F) A Refund Will Be Made After The Returned Item Received.

Will I Get Back The Correlative Charges Of Returning?

A:If A Buyer Request To Refund, Needs To Be Charged Initial Shipping And Handling Fees And Pays Return Shipping.

How Can I Pay For My Order?

A:We Accept All Major Credit And Debit Cards & Paypal : Mastercard, Visa, Jcb, American Express, Delta And Maestro. Please Note That All Payments Are Charged In Us Dollar. The Final Amount Reflected On Your Bill May Differ Depending On The Exchange Rate At The Time Your Bank Processes The Transaction. Money Orders, Personal Checks Or Company Checks Not Accepted.

When I Enter My Credit Card Number Over The Internet, Is It Secure?

A:Yes, Your Credit Card Information Is Secured Using Advanced Web Technology Called Ssl (Secure Socket Layer) To Protect Personal Information As It Travels Across The Internet. Ssl Is An Industry-Standard Technology Supported By Internet Explorer, Netscape, Safari, Firefox, And Other Popular Web Browsers. United Airlines Uses SSL To Completely Encrypt Your Credit Card Data So That It Cannot Be Read By Anyone Else.

Shipping

How Long Will I Receive My Order?

A:We Need One Business Day To Process Your Order, Please Note That The Following Delivery Time Does Not Include The Handling Day.

• Domestic Package
Standard Shipping: 1-5 Business Days
Priority Shipping: 2-4 Business Days
3-day Service: 3 Business Day
Next-Day Service: 1 Business Day

• International Package
USPS First Class International: 7-30 Business Days
USPS Priority International: 6-14 Business Days
DHL: 3-5 Business Days

• Packages Processed In Special Holidays (EX: Thanksgiving And Christmas) Or Under Serious Weather Condition (EX: Storms) Are Not Included In Above Estimated Shipping Days.
• Estimated Arrival Date Is Not Guaranteed. If The Failed Delivery Was Caused By Invalid Address Or Attempted Delivery, The Buyer Will Take Responsibility For The Resend Freight.
• The Accurate Shipping Time Depends On The Carriers.

My Shipment Arrived Later Than Expected. Whom Should I Contact?

A:If Your Purchase Has Not Arrived By The Delivery Date, You May Track Your Order On Our Website To See Its Current Status. Bear In Mind That During Sale Periods And Promotions, Delivery Dates May Be Longer. You Can Also Contact The Customer Service.

Can I Ship To P.O. Box Addresses?

A:Since We Hope You To Have A Wonderful Shopping Experience And We Want To Be Sure That The Products Are Delivered To You At A Reasonable Price In The Most Reliable Way, We Do Not Suggest This Shipping Method. If You Have Further Questions, Please Contact Our Customer Service.

Can I Pick Up The Item In Person?

A:We Are Sorry But We Don’t Offer Such Shopping Method. As We Hope You To Get The Products You Want In The Most Convenient Way, Leave The Rest To Us After You Have Done The Clicking. Wherever On Earth You Are, We Are Going To Deliver The Goods To You. Save Your Time And Effort For Other Adorable Things, That’s The Most Wonderful Advantage Of Internet Generation, Isn’t It?

Do You Ship Internationally?

A:Yes! We Are Dedicated To Serving People Everywhere Around The World. Since Established, EWK Has Been Reaching Over 105 Countries. Where There Is Internet, There Is Our Company.

My Shipment Is Lost. What Should I Do?

A:Please Contact The Customer Service About The Status Of Your Shipment, We Will Process It Within The Shortest Possible Time.

My Shipment Is Damaged Or Missing. Whom Should I Contact?

A:If The Product You Received Is Damaged Or Missing, Please Take Photos Of The Broken Parts And Contact The Customer Service. With The Photos And Detailed Product Condition Offered By You, We Will Process It Within The Shortest Possible Time.

Products

Does This Tool Fit My Car?

A:There’S Always An Application Table On Our Selling Page. Please Check The Compatibility With The Table. If A Suitable Item Could Not Be Found For Your Need, Please Contact Us.

Are There Any Instructions Included In The Item?

How Often Are New Products Added To The Online Stores?

A:We Have Been Trying To Make Repairing Easier And More Affordable, Helping You Gain The Most Excellent Working Experience. As A Result, Instead Of Periodically Offering Products, We Develop New Products At The Fastest Speed, Which Enables Us To Stay In The Best Status That Always Have New Products To Launch.

How Do I Order Replacement Parts?

A:If You Have Any Product-Related Questions, Please Contact Our Customer Service. EWK Is Willing To Solve Your Problems Anytime.

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