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Return Policy

We are committed to providing quality and value on every product we sell with your 100% Satisfaction.

If for any reason you are not satisfied with our products on EWK tools official website, you may return the product within 90 days from the date of purchase for a refund or replacement. Please contact EWK tools Customer Team for further help.
If for any reason you are not satisfied with an item purchased on EWK tools Amazon store, you may return the product within 30 days from the date of purchase for a refund or replacement. Please contact Amazon Customer Team directly.


Things to Know

  • Special offer item can’t be returned.
  • Shipping fees are non-refundable.
  • Buyer is responsible for return shipping.
  • A 20% re-stocking fee may apply to an item being returned.
  • The re-stocking fee will be waived if any of these conditions are met:
    •   1. Item is unopened and in new condition.
      2. Item is replaced under Limited Warranty Policy.
      3. Damaged or defective items caused by shipping carrier.
  • All returns must be authorized by ewktool before sending it back.
  • Item must be in new with original packaging, resalable and sealed condition (which is determined solely by ewktool). Never install, modify or use.
  • Fee may apply if an item is determined as not in original condition.
  • A refund will be made within 5 days after the returned item received.
  • For safety reasons, items must not contain oil, gas and any hazardous substances at the time of return.


    • WARRANTY POLICY


    Our goal is to supply the best quality tool to you,and all our materials and manufacture are designed to fulfill the repair andmaintain task.
    EWK is committed to supporting our products with astraightforward warranty under normal use from the date of purchase. To qualifyfor the warranty, please ensure that you Register your product on the EWK official website within 45days of purchase from authorized sales channels. For details on warrantyperiods for different products, please refer to the chart below.



    Things to Know

  • Eachorder is eligible for only one warranty claim.
  • Warrantieson all replacements follow the same warranty timeframe of the originaldefective item. Warranties on products become void upon full refund.
  • Wewarrant products against deficiencies in material and workmanship for theuseful life of the tool.
  • TheLimited Warranty does not apply to damage due directly or indirectly, tomisuse, abuse, negligence or accidents, repairs or alterations outside ourfacilities, criminal activity, improper installation, normal wear and tear, orto lack of maintenance.
  • EWKis not responsible for damage resulting from excessive wear, misuse, abuse,damage from accident or alteration of this product.
  • We shall in no event be liable for death,injuries to persons or property, or for incidental and contingent, special orconsequential damages arising from the use of our product.
  • Thislimited warranty excludes all incidental or consequential damages.
  • Assoon as the defect was verified, the replacement will be arrangement ASAP.
  • Proofof purchase, date and an explanation of the complaint with pictures is requiredto take advantage of this warranty.


    • *ElectronicDigital Torque Product Warranty Coverage

    Duringthe warranty period, if the product exhibits defects in materials or inmanufacturing that affect its functionality, we will either repair the productor replace it with a new one of the same model.

    Coverage Includes:

    1. Failure to power on
    2. Non-responsive buttons
    3. Screen display issues
    4. Non-functional control features


    WarrantyExclusions:

    Even within the warranty period, theproduct is not covered under the following conditions. The consumer will beresponsible for all repair or material costs, as per the repair service pointdesignated by the local distributor.

    1. Damage caused by improper use, not inaccordance with the user manual or instructions, including damage due to forcemajeure (e.g., natural disasters, floods), human actions (e.g., scratches,abrasions, impact), or human negligence (e.g., loss, liquid intrusion, improperstorage) and other abnormal conditions.

    2. Scratches or wear on the product's exterior or parts that do not requiredisassembly during normal use.
    3. Damage resulting from installation,addition, expansion, modification, or repair by the customer or a third partyusing non-authorized or non-recognized parts.
    4. Malfunctions caused by other products orequipment.
    5. Disassembly, self-modification, andreplacement of the rechargeable battery are not covered.
    6. Damage to appearance, exterior, ordecorative parts is not covered under warranty and no free repair service willbe provided.


    **EWK reserves the right of the finaldecision.

    Last updated: Sep 8, 2024