We are committed to providing quality and value on every product we sell with your 100% Satisfaction.
If for any reason you are not satisfied with our products on EWK tools official website, you may return the product within 90 days from the date of purchase for a refund or replacement. Please contact EWK tools Customer Team for further help.
If for any reason you are not satisfied with an item purchased on EWK tools Amazon store, you may return the product within 30 days from the date of purchase for a refund or replacement. Please contact Amazon Customer Team directly.
Things to Know
Special offer item can’t be returned. Shipping fees are non-refundable. Buyer is responsible for return shipping. A 20% re-stocking fee may apply to an item being returned. The re-stocking fee will be waived if any of these conditions are met:1. Item is unopened and in new condition.
2. Item is replaced under Limited Warranty Policy.
3. Damaged or defective items caused by shipping carrier.
All returns must be authorized by ewktool before sending it back. Item must be in new with original packaging, resalable and sealed condition (which is determined solely by ewktool). Never install, modify or use. Fee may apply if an item is determined as not in original condition. A refund will be made within 5 days after the returned item received. For safety reasons, items must not contain oil, gas and any hazardous substances at the time of return.
Our goal is to supply the best quality tool to you, and all our materials and manufacture are designed to fulfill the repair and maintain task.
We've provided all of our products with basic 1 year Limited warranty under normal use from the date of purchase. The exclusive 0.5 year warranty will be applied and valid on EWK's official website.
**For those who purchased EWK's products from any official certificated sales channel with 1 year warranty, please register on ewktool website and get your extra 0.5 year Limited Warranty for free.
Things to Know
We warrant products against deficiencies in material and workmanship for the useful life of the tool. The Limited Warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. EWK is not responsible for damage resulting from excessive wear, misuse, abuse, damage from accident or alteration of this product. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product. This limited warranty excludes all incidental or consequential damages. As soon as the defect was verified, the replacement will be arrangement ASAP. Proof of purchase, date and an explanation of the complaint with pictures is required to take advantage of this warranty.
*EWK reserves the right of the final decision.
Last updated: May 19, 2022