- 1. Do I need an account to place an order?You can get more discount when you have a registered account.
- 2. Can I pick the item in person?As we are an on-line based shop, and we do not have a physical store for picking up. If you want to shorten the delivery, we provide different shipping methods.
- 3. How long will I receive my order?● Domestic package
Standard shipping : 1-5 business days
Two days service : 2 business days
Next day service : 1 business day
● International package
USPS First class International :7-30 business days
USPS Priority International : 6-14 business days
DHL: 3-5 business days
● Package processed in special holidays (EX: Thanks giving and Christmas) or under serious weather condition (EX: storms) are not included in above estimated shipping days.
● Estimated arrival date are not guaranteed. If the fail delivery was caused by the invalid address or fail attempted delivery, buyer will take responsibility for the resend freight.
● An accurate shipping time is based on the carriers.
- 4. What payment method can I use?We only accept payment through Paypal, which provides you a safe way to buy online.
- 5. Does this tool fit my car?There's always an application table on our selling page. Please kindly check the compatibility with the table. If a suitable item could not be found for your need, please contact us.
- 1. How to track my order?Visit My Order, and you can track your order status with the tracking number provided.
- 2. How to cancel my order or change the shipping address?Cancelling or modifying the order, please contact us immediately.An order cancellation or modification could only be accepted before the order was shipped out.
- 3. Is there any instruction included in the item?Please kindly be advised that there will not be an instruction with the item.If you need further information, we sincerely suggest checking with the local mechanic.
- 4. ReplacementIf there's a damage caused during the transit or any missing parts, please contact us within 7 days after the delivered date (base on the tracking information)
Please kindly be noted that any missing parts caused by the personal issue are not included in this warranty.
- If you cannot find the answer from above information, please enter your question here and you can expect a response from a member of our team member within 24-48 hours.
Office hour: Monday to Friday 9:00 a.m. to 3:30 p.m.
We will reply your message within 24-48 hours.